Refund policy
Overview
At Treeline Quilting, we want you to be happy with your purchase. If for any reason you are not satisfied, we accept returns under the following conditions:
Return Eligibility
- Items may be returned within 30 days of delivery.
- Returned items must be unused, in their original packaging, and in the same condition that you received them.
- Certain items such as digital downloads, patterns, and sale/clearance items are non-returnable.
How to Start a Return
- Contact us at treelinequilting@gmail.com with your order number and the item(s) you wish to return.
- We will provide return instructions, including the return shipping address.
- You are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed within 5–7 business days back to your original payment method.
- Original shipping charges are non-refundable.
Exchanges
- If you need to exchange an item for a different product, please email us at treelinequilting@gmail.com Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we will make it right at no cost to you.